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FAQ

Do I need complex hosting, or will an off-the-shelf package be enough?

Do I get email addresses with my domain? Can I upload my site now I've registered a domain?

What's the difference between a domain name, web space and email?

What's the difference between 'hits' and 'visits'?

Can't I just buy or rent my own server? What do you bring to the party, exactly?

Why are your servers so far away? Doesn't that make it slower?

I've heard you can get hosting packages for £1.99 ( $3.99 etc ). Isn't that better value for money?

Can I move my Microsoft ASP web application to your server?



Do I need complex hosting, or will an off-the-shelf package be enough?

If your website is essentially a support to your main business, providing marketing and information services for your customers, off-the-shelf hosting solutions are usually right for you. If your website handles all or most of your business, rather than supporting business activities elsewhere, you probably need a complex hosting solution.

One way to look at hosting requirements is in terms of the 'problem tolerance' of your business. How much downtime, slowdown or data loss can you tolerate before it affects your business? If you feel your site could be down for a couple of hours with no ill effects, you may be better off with an off-the-shelf solution. If two minutes' downtime means two lost customers, you need complex hosting.

Remember, you can get in touch with us any time to discuss your needs without obligation. Our reputation is important to us and we will not 'upsell' you to an expensive solution that you don't really need.

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Do I get email addresses with my domain? Can I upload my site now I've registered a domain?

Unless you specifically ask us for email and/or web space, or they are part of the off-the-shelf package you've ordered, they won't be provided when you register a domain name. Registering a domain just gives you the right to use that domain. Email and web space are specific services that have to be provided, not an integral part of a domain.

The answer to the next question may be helpful.

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What's the difference between a domain name, web space and email?

It's important to remember that domain name registration, web space and email are separate services. They are all associated with your domain, but technically and commercially they are separate.

The concepts are a bit abstract, so let's make them concrete. If we think of the internet as being like a high street where you want to set up shop, domain names are like signs, web space is like premises and email addresses are like mailboxes.

When you create your online presence you first buy a domain name, which is like buying a sign. On the street, some signs are over shops and some point to another location. In the same way, your domain name can point to your own space, or it can point elsewhere. Some domain names just point to other domains. Businesses sometimes use extra domains to make sure they pick up visitors who have guessed their domain name wrongly. The extra domains are just 'signs', they have no 'premises' under them.

The next step is to get web space, which is like renting premises. Until you do this, you have nowhere to set up shop, just a 'sign'. Once you have 'premises', you can put the 'sign' over the door by making your domain name point to your web space.

Finally, you can also have email. This is like fixing a 'mailbox' under the 'sign' - people can now send letters to you. You can have as many mailboxes as you want - one for each person in your company.

Note that you don't have to have web space to have email. You could just have a domain and email addresses. You would then have a 'sign' and a 'mailbox', but no 'premises'. Sole traders who want a distinctive email address, but don't need their own site, often do this.

You can get a domain name and web space without having email if you really want, although the vast majority of businesses have emails associated with their domains. You cannot have an email account without buying a domain, unless you are happy with having your 'mailbox' under someone else's 'sign' (by using a Hotmail or AOL address, for example).

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What's the difference between 'hits' and 'visits'?

A hit is a request for a file, received and handled by a web server. Loading a single web page typically involves several hits - for the text, images, functionality and so on. The number of hits at a website provides a useful measure of the work being done by the hosting machine, the capacity required to host the site and the bandwidth required to make it available.

A visit is a series of interactions by a single visitor to a site, within a set period. Each visit involves viewing a series of pages, numbering from one to potentially hundreds, and will naturally involve a number of hits, perhaps thousands. The number of visits to a website provides a useful measure of its popularity in business terms, as opposed to its bandwidth comsumption.

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Do you own your own servers?

No, the servers we use are owned by disk-space experts Rackspace and located in the US. Rackspace provide the physical computers and the connection to the internet, which is extremely fast. We provide the technical expertise to set up and manage all aspects of a domain and keep them running smoothly, plus the service and support element of the hosting package.

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Can't I just buy or rent my own server? What do you bring to the party, exactly?

There's a big difference between hiring infrastructure and subscribing to a service. One means taking on new worries, the other means forgetting them. When you move house, you can rent a van or use a removal service. It depends how much effort you want to put in. Where do you want your business's efforts to go?

Professionals know that to get professional results, you engage a professional. Business people understand that real value for money is long-term and big-picture. Managing hosting effectively requires a wide range of technical skills and it rarely makes sense to have those skills in-house (or do without them).

People who work with competent, experienced, customer-focused hosting companies sometimes form the impression that hosting is easy or requires no effort. This is because good hosting companies shield their clients from day-to-day problems, just as good couriers or accountants do.

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Why are your servers so far away? Doesn't that make it slower?

Although it can seem strange, physical distances have no impact on online access times. It's all about the speed of the connection from the server to the main 'arteries' of the internet. It could well be slower to access a server next door than one on the other side of the world.

Our ability to manage our servers isn't affected by distance either. As we look at our screens, it's as if we were sitting in front of the actual machine.

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I've heard you can get hosting packages for £1.99 ( $3.99 etc ). Isn't that better value for money?

Firstly, read the small print. Many 'cheap' hosting packages are short on features and flexibility, adding banner advertising to your site or locking you into a particular configuration for years.

Secondly, consider what infrastructure can be provided by a company that receives so little revenue from each of its customers. Lower prices mean lower investment, perhaps even insecurity in the business itself. What assurances do you have about the level of service, or the health of the company?

Now apply the same reasoning to customer service. The fee you pay somehow has to cover the people you deal with, as well as the service itself. Are you likely to get phone and email support, proactive troubleshooting and friendly advice whenever you need it? What is actually guaranteed?

If you still feel that rock-bottom hosting is right for your business, there are plenty of economy packages out there. Of you could choose a professional service that's carefully designed around your actual business needs, not squeezed into an eye-catching price point. It's your decision.

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Can I move my Microsoft ASP web application to your server?

Unfortunately not. Our servers run RedHat Linux and we create our programming solutions in PHP.

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